CLÉA Skin Club – Membership Terms and Conditions

1. General description of membership

CLÉA Skin Club is a limited-enrollment membership program offering members regular professional skincare services, priority attention, and exclusive discounts.
The membership operates on a monthly subscription basis and includes services corresponding to the chosen package.

2. Membership packages

The membership packages currently available at the club are:
• ESSENTIAL membership
• SIGNATURE membership

Details regarding the content, current fees, and benefits of each package can be found on the service provider’s website or in the current price list.

3. Membership period and payment

Membership operates on a monthly basis.
The monthly membership fee is payable in advance, either prior to the first treatment of the month or upon subscription renewal.
The service provider reserves the right to modify prices, of which members will be notified in advance.


4. Appointment Booking

We provide pre-scheduled, priority appointment slots for club members.
The date and time of the monthly treatment session are determined through prior arrangement.
The service provider makes every effort to secure a suitable appointment time for the guest; however, availability of the preferred time cannot always be guaranteed.

5. Cancellation and Rescheduling Policy

Booked appointments may be cancelled or rescheduled up to 24 hours prior to the treatment.
In the event of cancellation within 24 hours or a no-show, the session may be considered used.
In exceptional cases, the service provider may decide to reschedule the session based on individual assessment.

6. Unused Sessions

Monthly treatments included in the membership must be used within the specific membership month.
Unused sessions cannot be automatically carried over to the following month and cannot be redeemed for cash.

7. Use of Discounts

Membership-related discounts are valid only while the membership is active.
Discounts cannot always be combined with other promotions or offers.
The service provider reserves the right to modify the discount system.

8. Suspending and Terminating Membership

Requests to suspend or cancel membership must be submitted in writing.
Cancellation requests must be submitted at least 7 days prior to the start of the next billing cycle.

Pro-rata refunds for monthly fees already paid are not available. The Service Provider reserves the right to terminate membership for valid reasons, particularly in cases of:
• repeated lateness or failure to appear,
• lack of cooperation,
• inappropriate communication or behavior.

9. Health-related liability

The Guest is required to inform the Service Provider of any health conditions, medication, allergies, or skin issues that may be relevant to the treatments.
The Service Provider can only formulate a responsible treatment plan based on the information provided.

10. Information Regarding Results

The condition of the skin depends on individual characteristics, lifestyle, hormonal factors, and the consistency of one’s at-home skincare routine.
The aim of the treatments is to support and improve the condition of the skin; however, specific results cannot be guaranteed in every case.

11. Data Processing

By participating in the membership program, the Guest acknowledges that the service provider processes their personal data in accordance with applicable data protection regulations.
Detailed information regarding data processing is available on the website.

12. Other Provisions

The service provider reserves the right to amend these terms and conditions.
The version published on the website is always the current policy.
By joining the membership program, the Guest declares that they have read and accepted the terms and conditions.